Shift Leader #7530

FiveStar; Owensboro (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

FiveStar is looking for a Shift Leader who will oversee store operations during assigned shifts, ensuring excellent customer service and teamwork. Responsibilities include training staff, maintaining food quality, and managing inventory. A professional appearance and a customer-focused attitude are essential for this role.

Qualifications

• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Good attendance and honesty.

Responsibilities

• Oversee store operations during assigned shifts.
• Train and direct customer service staff.
• Ensure quality food operation and customer service.

Skills

Customer-focused

Team player

Basic computer skills

Job description

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Description

• Proficient in all customer service representative responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer needs met, suggestive selling).
• Partners with the FiveStar team to provide service according to company policies and procedures.
• Assists in training customer service representatives.
• Educates store team on policies and communications.
• Ensures inventory control, equipment condition, safety, and robbery prevention guidelines are followed.
• Works with store management to ensure quality food operation.
• Follows up with employees on communications, emails, specials, and company programs.
• Responsible for merchandising, including evaluating displays, pricing, and signage.

Job Details

The Shift Leader partners with the management team to oversee store operations during an assigned shift, including customer service, food service, and marketing. They assist in training and directing customer service staff and learning basic management duties.

Essential Job Duties

• Proficient in customer service responsibilities.
• Promotes the FiveStar customer experience.
• Provides service aligned with company policies.
• Supports training of customer service staff.
• Helps educate the team on policies and procedures.
• Supports inventory, equipment, safety, and security guidelines.
• Works with management on food quality and operational standards.
• Communicates with staff regarding updates and programs.
• Handles merchandising tasks like display evaluation and signage.

Minimum Qualifications

• Professional appearance and positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, with good attendance.
• Basic computer skills.

Physical Requirements

• Ability to work various shifts, including weekends and holidays.
• Physical ability to stand, push, pull, reach, bend, squat, climb, walk, lift (up to 55 lbs.), and work in cold environments.
• Ability to work in seasonal weather conditions.
• Basic computer skills.

FiveStar is an Equal Opportunity Employer.