Shift Leader #4947

FiveStar; Lawrenceburg (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading retail company, FiveStar, is seeking a Shift Leader to manage store operations on assigned shifts. The role involves ensuring excellent customer service, training staff, and supporting management in various operational tasks. Ideal candidates are team-oriented, positive, and have basic computer skills. This position offers a dynamic environment, working various shifts including mornings, evenings, and weekends.

Qualifications

• Must be at least 18 years old.
• Professional appearance required.
• Excellent attendance is essential.

Responsibilities

• Assist with overall store operations during a shift.
• Train and direct customer service representatives.
• Support management in inventory control and safety.

Skills

Customer-focused

Team player

Positive attitude

Basic computer skills

Job description

4947 Lawrenceburg Legacy
FiveStar #4947
1000 Legacy Way
Lawrenceburg, KY 40342, USA

General Summary:

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including customer service, food service, and marketing. They will assist in training and directing customer service representatives in their duties according to company policies and procedures, while learning basic management responsibilities.

• Proficient in all customer service representative responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, meeting customer needs, suggestive selling).
• Partners with the FiveStar team to provide excellent customer service as outlined by company policies.
• Assists in timely and thorough training of customer service representatives.
• Helps educate store team on policies and communications.
• Supports store management in inventory control, equipment maintenance, safety, and robbery prevention guidelines.
• Collaborates with store management to ensure quality food operations.
• Follows up with employees on communications, including emails, weekly and monthly specials, and company programs.
• Responsible for merchandising activities, including evaluating displays, pricing, and promotional signage.
• Educates store employees on various topics as needed.

Minimum Qualifications:

• Professional appearance and positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, with excellent attendance.
• Basic computer skills.

Physical Requirements:

• Ability to work various shifts (morning, evening, overnight), including weekends and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting up to 55 lbs., working in cold environments (35°F or less), and food preparation.
• Ability to work in different seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Additional Information:

This employer is committed to equal employment opportunity and complies with all applicable laws. Applicants are encouraged to review their rights under federal employment laws and the Department of Labor's "Know Your Rights" notice.