Shift Leader #2250

FiveStar; Columbia (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Shift Leader to support store management and ensure excellent customer service. The role involves training staff, managing operations, and maintaining inventory control. Ideal candidates are team-oriented, customer-focused, and able to work flexible shifts.

Qualifications

• Must be at least 18 years old.
• Professional appearance and a positive attitude.

Responsibilities

• Assist in training and directing customer service representatives.
• Ensure inventory control methods and safety guidelines are followed.
• Responsible for merchandising and evaluating displays.

Skills

Customer-focused

Team player

Basic computer skills

Job description

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General Summary:

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

Essential Job Duties

1. Proficient in all customer service representative job responsibilities.
2. Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
3. Partners with FiveStar team to provide customers with service as outlined by the company's policies and procedures.
4. Assists in timely and thorough training of customer service representatives.
5. Assists in educating store team on policies and communications.
6. Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
7. Partners with store management team to assure quality food operation.
8. Follows up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
9. Responsible for merchandising, including evaluating displays, pricing, and promotional signage.
10. Educate store employees.

Minimum Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Physical Requirements

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required and Preferred qualifications are listed accordingly.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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