Shift Leader - 1

Calif-Chicken-Cafe; Los Angeles (CA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Free meal during shift

50% discount on takeout and catering

Meal benefit for free meals while off 

Competitive wages

Wage milestones pay increases

Leadership opportunities

Flexible schedule

Medical, Dental and Vision Insurance

Job summary

Calif Chicken Café is seeking a Shift Leader to join our dynamic team in Los Angeles. You will help oversee all restaurant operations, ensuring top-tier guest experiences and safe, efficient service throughout each shift.

You will mentor staff, manage daily tasks, and work with the leadership team to uphold food safety, quality, and our core values in a fast-paced setting. This role offers growth opportunities and competitive wages.

Qualifications

• High School Diploma required; must be 21+
• 2+ years in a high-volume quick service restaurant
• Proficient in food planning, purchasing, sanitation, and safety
• Basic math and cash handling; comfortable with a POS system
• Excellent guest service and communication
• Willing to transfer within 50-mile CA radius
• Pass CA Food Handlers course and test

Responsibilities

• Oversee all restaurant areas and ensure guest dining experience is excellent
• Develop and mentor staff; provide ongoing feedback and performance reviews
• Maintain safe, productive work environment and staffing plans
• Enforce food safety, sanitation and cleanliness standards
• Assist management to control costs and achieve financial goals
• Respond to guest complaints and turn dissatisfaction into positives

Skills

Leadership

Team management

Customer service

Communication

Cash handling

POS system

Food safety

Math skills

Humility

Empathy

Fast-paced

Education

High School Diploma

Food Handlers Certification

Tools

POS system

Job description

WageStarting at $25.00/hourDepartmentLeadershipReports toGeneral ManagerTerms of EmploymentFull Time or Part TimeCalif Chicken Café is a dynamic and evolutionary restaurant group that continues to strive to provide the highest quality food, service and experience to our guests and passion, purpose and balance to our teams. We strive to provide an environment where our teams gain knowledge and skills that will be valuable beyond their time with us and therefore find ways to enrich the lives of those who are a part of our team.At Calif Chicken Cafe we know our Shift Leaders are a key component to the success that we achieve. We are seeking a leader who motivates, develops and inspires their team to grow in all elements of their professional lives and who understands the time and effort put forward toward the development of their team will be followed by success in the financial and business metrics. Simply put, we want a leader who is team oriented and people first.Key Areas of ResponsibilitiesGeneralAssist in overseeing and managing all areas of the restaurant and make the necessary, real-time decisions to ensure the delivery of an excellent dining experience for our guests and the overall successful operation of the restaurant. Ensure there is a safe and productive work environment for staff members.Abide by the Company Core Values:Make staff members around you better through giving and receiving feedbackGet 1% better everyday51/49Foster CuriosityGo above and beyondBuild relationshipsPersonnelProduce and develop a work environment that focuses on staff members’ safety in both their tasks and overall wellbeing.Manage and develop all staff members to ensure executional and procedural standards are met.Retain the most valuable component of our organization, your team.Develop and mentor staff members by providing ongoing and daily feedback, establishing performance expectations and by conducting regular performance reviews.Assist in maintaining an accurate and up-to-date plan of restaurant staffing needsGuest Service and HospitalityEnsure positive guest service in all areas. Assess and respond to complaints and suggestions, taking any and all appropriate actions to turn dissatisfied guests into raving fans.Food Safety and PlanningEnforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.Ensure staff members consistently produce a high quality of food preparation and service.Maintain a professional restaurant image, including restaurant cleanliness, proper attire, and appearance standards.Supervise portion control and quantities of preparation to minimize waste. Works closely with Kitchen Supervisor team to oversee and ensure the team are adhering to company standards.Estimate food needs, ensure orders are placed accurately with vendors, and ensure the deliveries of fresh food and supplies are on schedule.FinancialEnsure staff members adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.With the support of the Assistant General Manager and General Manager, work with management team to meet and/or exceed the targeted financial and metrical goals.QualificationsHigh School Diploma requiredMust be 21 years of age or older2+ years of previous work experience in a high-volume quick service restaurantProficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safetyPassionate about food and hospitalityBasic computer knowledgePossess basic math skills and have the ability to work a cash register or POS systemHumility: Is willing to learn from all team members around them and seeks to understand their team, concept and brandEmpathy: Can effectively build relationships with their team and guest to continue to build our Brand identity through the communityPassionate about food and hospitality.Must enjoy and succeed in a fast-paced environment.Must pass Food Handlers course and test in compliance with CA state law requirementsMust be able to transfer to another California Chicken Café location within a 50-mile radiusMust be authorized to work in the United StatesPhysical RequirementsPerform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), constant gripping/grasping, and moving throughout the restaurant for 8-10 hours per shift, up to 6 shifts per week, occasional sitting, 1-4hrs/day.Work Conditions/HoursHours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.Exposure to cleaning chemicals, noise, steam, and smoke.Work with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, computers, and other office equipment.There is no off-the-clock work. There may be occasions when a Shift Leader receives off-schedule call/text that will require them to respond in a timely manner. It is required that all such work be reported to Human Resources (HR) and should include the date, time and reason for the off-schedule work.BenefitsFree meal during the working shift50% discount on takeout and cateringMeal benefit for free meals while off dutyPhone/Technology equipment allowanceCompetitive wages - Earn more when you learn moreWage structure includes incremental pay increases at key employment milestonesLeadership opportunities – We value promoting from within the teamFlexible scheduleReferral programMedical, Dental and Vision Insurance available for eligible employees401k with company match for eligible employees