Shift Leader

BBQ Holdings, Inc.; Zionsville (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Education and tuition assistance

Working within the local community

No late hours

Job summary

A well-known food franchise is looking for a Shift Leader to oversee daily operations, enhance guest service, and manage team performance. The ideal candidate will have at least six months of QSR experience and strong customer service skills. You'll work in a fast-paced environment, ensuring staff accountability and training while maintaining high operational standards and a positive work atmosphere.

Qualifications

• Ability to communicate effectively with guests and team members.
• Capacity to manage difficult situations with poise.
• Basic knowledge of food safety.

Responsibilities

• Supervise and inspire Crew Members.
• Ensure store readiness and guest service excellence.
• Handle cash and paperwork during shifts.

Skills

Customer service skills

Basic math skills

Communication skills

Education

At least six months of QSR experience

Tools

MS Word

Excel

POS system

Job description

Join to apply for the Shift Leader role at BBQ Holdings, Inc.

Position Overview

In this lively leadership role, the Shift Supervisor champions Papa Murphy's commitment to quality, service, integrity, and teamwork by overseeing all aspects of the Crew Member position, encouraging team members to perform at their best, ensuring store readiness, upholding guest service standards, managing cash handling and shift paperwork, addressing emergencies and team issues, training employees, and operating independently when the manager is absent.

Responsibilities

• Conquer all aspects of the Crew Member position.
• Oversee and encourage all team members to be their best on shift.
• Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
• Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
• Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
• Train and develop team members for successful growth and development.
• Operate the store independently if needed, in the absence of the manager.

What We Bring To The Table

• Work within your local community
• No late hours, ovens, grease traps, or public restrooms
• Opportunity to work with an amazing team
• Earn more dough with tips!
• PIZZA!
• Education and tuition assistance

What You Bring To The Table

• Ability to communicate, read, and apply fundamental math skills effectively.
• Outstanding customer service skills.
• Capacity to manage various difficult or emotional guest and crew situations.
• Novice computer skills, including MS Word, Excel, Outlook, and POS.
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.

Foundations of Your Career

• Desire to be a team player and lead with a great attitude!
• Just to help you know the business, at least six months experience in QSR (or previous crew) involvement.
• Ability to build positive relationships with supervisors, co-workers, and guests!
• We'd like you to be knowledgeable in food safety.

Other Requirements

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.

Please Note

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Equal Employment Opportunity

Papa Murphy's International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.