Shift Leader

Baskin-Robbins; Wilton (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid Time Off

Employee meals

Medical insurance with company contrib

Dental insurance with company contrib

Short-term disability

Job summary

Baskin-Robbins in Wilton, ME is seeking a Shift Leader to drive store operations and customer service excellence. You will lead the team, ensure fast, friendly service, and maintain quality standards. This role offers growth into management and a strong focus on developing team talent.

You will work with a franchisee of Dunkin’ Donuts, with benefits that include competitive weekly pay, PTO, and employee meals. This is a full-time, in-store leadership position.

Qualifications

• Requires ability to lead a team during shifts.
• Must deliver high level of customer service consistently.
• Strong communication and mentoring skills to develop team talent.

Responsibilities

• Lead the store team during shifts to ensure smooth operations.
• Ensure C.A.R.E. level of service for every customer.
• Oversee quality control of products and adherence to standards.
• Deploy crew, manage drive-thru performance, set goals, and report results.

Skills

Leadership

Customer service

Team supervision

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. (“Customers Are Really Everything”) level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.