Shift Leader

Baskin-Robbins; Fox Hill (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical insurance

Disability insurance

Job summary

Baskin-Robbins in Fox Hill, PA is seeking a Shift Leader to help run daily store operations and deliver the CARE service standard. You will lead the team, ensure fast, friendly service, supervise crew deployment, and work with the General Manager to meet goals. This role offers growth opportunities within the franchise.

Join a team that values leadership and customer satisfaction, with opportunities to develop management skills and advance within the Dunkin/Baskin-Robbins network.

Qualifications

• Shift Leaders impact store operations and customer service.
• Fast, friendly, energetic service and quality control.
• Crew deployment, drive-thru performance, goal setting, and communication of results.
• Be a team player who can jump in wherever needed.

Responsibilities

• Lead the team to deliver CARE service standards.
• Oversee daily operations and ensure smooth shift execution.
• Supervise crew deployment and drive-thru performance.
• Support the General Manager and foster internal growth.

Skills

Leadership

Customer service

Team player

Shift management

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. (“Customers Are Really Everything”) level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.