Shift Leader

Baskin-Robbins; Hampden (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical insurance

Disability insurance

Life insurance

Job summary

Dunkin' Donuts franchisee in Hampden, ME seeks a Shift Leader to guide a store team on shift and deliver CARE-level service to customers. You will help manage daily operations, ensure quality, and contribute to a positive customer experience.

Ideal candidates will demonstrate leadership, teamwork, and a passion for service, with a mindset to grow into higher management through hands-on leadership on the floor.

Qualifications

• Ability to lead a store shift and develop the team.
• Deliver fast, friendly, and energetic service.
• Maintain quality and operational standards on shift.

Responsibilities

• Direct and support the store team during shifts.
• Ensure customers receive CARE level service and product quality.
• Oversee crew deployment and drive-thru performance, set goals, and communicate results.

Skills

Leadership

Customer service

Team management

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. (“Customers Are Really Everything”) level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.