Shift Leader

Taco Bell; Wilson (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fast-food industry seeks a Shift Leader for its Wilson, PA location. This hourly position emphasizes customer service excellence, operational efficiency, and crew training. The Shift Leader plays a vital role in maintaining company standards, ensuring a safe and efficient environment while driving guest satisfaction.

Qualifications

• Experience in customer service in a restaurant environment.
• Ability to train and coach crew employees effectively.
• Familiarity with food safety guidelines.

Responsibilities

• Assist management with administrative and operational tasks.
• Ensure quality standards in food and service.
• Conduct inventory and food safety audits.

Skills

Customer Service

Coaching

Food Safety Processes

Operations Management

Job description

Job Details

Job Location: 024417 - LV Wilson Easton - Wilson, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.

Qualifications