Shift Leader

Baskin Robbins; West Palm Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to join their team in West Palm Beach. In this role, you will coach and motivate restaurant team members, ensuring that operational standards are met and excellent guest service is delivered. Your leadership will be key in managing shifts, training new staff, and maintaining food safety standards. This position offers the chance to thrive in a fast-paced environment while developing your leadership skills. If you're passionate about providing exceptional service and leading a team, this opportunity is perfect for you.

Qualifications

• Experience in a fast-paced team environment.
• Ability to coach and motivate team members.

Responsibilities

• Coach team members and ensure operational standards are met.
• Manage inventory and provide great guest service.
• Communicate shift priorities and goals.

Skills

Leadership

Customer Service

Coaching

Problem Solving

Communication

Education

High School Diploma

Previous Leadership Experience

Tools

Basic Computer Skills

Job description

Join to apply for the Shift Leader role at Baskin Robbins

4 days ago Be among the first 25 applicants

Join to apply for the Shift Leader role at Baskin Robbins

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
  
  

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
  
  

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others
  
  

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space
  
  

","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7216615"},"datePosted":"2025-03-30T04:48:10.158142+00:00","employmentType":["FULL_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"4607 N Australian Ave","addressLocality":"West Palm Beach","addressRegion":"FL","postalCode":"33407","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer

• Careers Overview
• Working at Baskin-Robbins
• Culture
• Benefits & Perks
• Training & Development
  
  

Dunkin's cup

• Purpose and Values
  
  

Search

Search Careers Hamburger toggle Menu

Hamburger toggle Menu

Close

• Careers Home
• Working at Baskin-Robbins
• Culture
• Benefits & Perks
• Training & Development
• Purpose and Values
• Search Careers
  
  

Back

Shift Leader

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

Referrals increase your chances of interviewing at Baskin Robbins by 2x

Sign in to set job alerts for “Shift Lead” roles.

West Palm Beach, FL $26.00-$27.00 1 week ago

Patient Advocate Team Lead (Medical Cannabis)

Customer Service Representative (USA) - [CAL329B]

Customer Service Representative - State Farm Agent Team Member

West Palm Beach, FL $17.00-$20.00 2 weeks ago

West Palm Beach, FL $15.00-$17.00 7 months ago

West Palm Beach, FL $15.00-$17.00 7 months ago

West Palm Beach, FL $14.00-$16.00 7 months ago

West Palm Beach, FL $14.00-$16.00 7 months ago

West Palm Beach, FL $16.00-$19.00 2 weeks ago

Customer Service Representative - State Farm Agent Team Member

Lake Worth, FL $35,000.00-$45,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.