Shift Leader

High's; West Friendship (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

High's is seeking a Shift Leader responsible for supporting the Store Manager in operations, ensuring customer satisfaction, and driving performance goals. The role involves supervising staff, maintaining store standards, and delivering exceptional customer service in a retail environment. Candidates should possess strong leadership and communication skills, with a foundation in customer service.

Qualifications

• Over 18 years old.
• Successful completion of store training.
• Previous supervisory experience preferred.
• ServSafe certification preferred.

Responsibilities

• Supervise day-to-day tasks of store employees.
• Ensure food quality and customer service standards.
• Assist in hiring and training of employees.
• Enforce daily operating procedures.

Skills

Customer service

Leadership

Team building

Communication

Analytical skills

Education

High School Diploma or equivalent

Job description

Join to apply for the Shift Leader role at High's

4 weeks ago Be among the first 25 applicants

Join to apply for the Shift Leader role at High's

Job Summary

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".

Job Summary

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".

Principal Duties And Responsibilities

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Supervise the day-to-day tasks of all store employees.
• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.
• Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
• Assist with the hiring, training and development of store employees.
• Motivate, encourage and challenge Customer Service Representatives.
• Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
• Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.
• Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Ensure the shift duty notebook is accurately maintained.
• Ensure execution of the safety, security and retail operations policies and procedures.
• Monitor competition in all areas of the company, including fuel and inside sales.
• Review and influence the profit and loss statement.
• Promote future growth by executing company strategies.
• Plan and prepare work schedules and coordinate daily assignments.
• Assume responsibility for special assignments and projects as needed.
• Provide support for the Store Manager/District Manager, as needed.
  
  

Minimum Knowledge. Skills And Abilities

• High School Diploma or equivalent preferred
• Successful completion of store training
• Previous experience supervising others, preferred
• Must be at least 18 years old
• Computer literacy
• Strong food service experience preferred, ideally in a managerial role
• ServSafe certification preferred or successful completion of certification within 2 months of hire
• Strong focus on customer service and working with people
• Strong commitment to teamwork
• Strong leadership, team building and managerial skills
• Strong communication skills, with the ability to effectively communicate with employees, customers and vendors
• Strong analytical and organizational skills
• Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
• Flexible and adaptable to change
• Ability to handle difficult situations professionally
• Ability to lift up to so lbs.
• Reliable transportation
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
  
  

Working Conditions

• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
• Spends the majority of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

Referrals increase your chances of interviewing at High's by 2x

Get notified about new Shift Lead jobs in West Friendship, MD.

FULL TIME ASSISTANT MANAGER | Regal Hunt Valley | $21.00 per Hour | Enjoy Free Movies, Employee Discounts, and 401(k) Retirement Plan

Regal Laurel | Team Member | $15.00 per Hour | Enjoy Free Movies, Employee Discounts, and 401(k) Retirement Plan

Regal Laurel | Team Member | $15.00 per Hour | Enjoy Free Movies, Employee Discounts, and 401(k) Retirement Plan

Core Crew (Front Desk & Sales) - Wildwood, MD

Assistant Manager II, Amazon Fresh Stores

Silver Spring, MD $53,500.00-$109,900.00 6 days ago

Assistant Manager II, Amazon Fresh Stores

Movie Theatre Staff | Regal Hunt Valley Maryland | $15.00 per Hour | Enjoy Free Movies, Employee Discounts, and 401(k) Retirement Plan

Mall at Prince George - Assistant Security Director

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.