Shift Leader

Taco Bell; York (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant is seeking a Shift Leader to assist in managing daily operations, ensuring customer satisfaction, and maintaining high standards in product quality and service. This position involves both managerial duties and training crew members, while also handling cash procedures and inventory management. Ideal candidates will possess strong skills in customer service, food safety, and operational methods.

Responsibilities

• Assist management with administrative and operational tasks.
• Drive customer service excellence and maintain product standards.
• Review food handling procedures and conduct safety audits.

Skills

Customer service

Food safety procedures

Operational excellence

Job description

Job Details

Job Location: 024409 - York White St - York, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description documents only the management-related hours. The remaining hours are allocated to hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position assisting management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Ensures fast, accurate service, positive guest relations, and product quality standards are met.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with management for cash procedures such as bank deposits, making change, safe opening/closing, and drawer verification.

Operations

• Conducts daily inventory, food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training in the Learning Zone.

Qualifications