Shift Leader

Far West Services, LLC; West Covina (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An exciting entry-level leadership opportunity awaits at a dynamic restaurant chain. As a Shift Leader, you will support daily operations, ensuring a positive culture and operational excellence. This role is perfect for those eager to grow, as training will be provided to help you advance to a General Manager position. Join a team that values hard work, fun, and dedication to success, while enjoying benefits like medical insurance and PTO. If you're passionate about service and leadership, this is the perfect chance to kickstart your career!

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Qualifications

• 1 year of supervisory experience preferred but not required.
• Food Handler Certification required once hired.

Responsibilities

• Assist the General Manager in meeting store goals.
• Drive operational excellence by increasing sales and controlling costs.
• Deliver excellent customer service with a guest-first attitude.

Skills

Customer Service

Leadership Skills

Problem-Solving Ability

Communication Skills

Conflict Resolution

Education

Food Handler Certification

Tools

POS System

Job description

A Shift Leader is an entry-level supervisory position with the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

This is an exciting entry-level leadership opportunity to grow within the organization. If you don't have experience, we'll train you and work with you on everything you need to know to succeed on your leadership journey and advance to a General Manager role.

Qualifications/Education/Experience:

• 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. This is an entry-level manager opportunity.
• Food Handler Certification required once hired.
• 6 months experience using a register (POS) system.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.

Summary of Key Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
• Assist and support the General Manager in meeting store goals.
• Drive operational excellence by increasing sales and controlling labor and food costs during shifts.
• Ensure the restaurant environment is safe for both team members and guests; foster a positive culture through respect, recognition, and reward.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the team.
• Develop positive relationships with shift team members by understanding and addressing individual motivations, needs, and concerns.
• Be willing to assist in all other positions when necessary.
• Deliver excellent customer service with a guest-first attitude, connecting with guests and responding to their needs.
• Follow all cash management and register policies, ensuring proper practices are followed by the team.
• Resolve guest issues efficiently and positively.
• Maintain operational standards and communicate maintenance issues to the Facilities Department; ensure facilities meet Wingstop standards; facilitate communication from management to staff.
• Use company tools to coach, mentor, and develop team members; leverage support from the Restaurant Support Center; ensure all risk management issues follow company standards.

Required Knowledge, Skills, and Abilities:

• Genuine desire to serve guests with a service-oriented mentality.
• Maintain a calm, tactful demeanor when dealing with difficult situations.
• Manage multiple projects and timelines with urgency and follow-through.
• Strong written and verbal communication skills.
• Interpersonal and conflict resolution skills.
• Leadership skills to manage, train, develop, and motivate a diverse, engaged team.
• Problem-solving ability and quick learning.
• Ability to promote team cohesion and represent the brand's culture and values.
• Ability to lift and carry, push, or pull objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods and work in a fast-paced environment.

Assuming all eligibility factors are met, you will be eligible for company benefits such as:

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Life Insurance - $25k provided by the company with health benefits election.
• PTO

WINGSTOP - FWS is an independently owned and operated franchisee. Equal Opportunity Employer.