Shift Leader

Hardee's; Waycross (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Vacation

Sick Pay

Medical

Drug-Free Workplace

Promotion From Within

Flexible Hours

Discounted Meals

Job summary

Rocket Enterprises/Hardee's in Waycross, GA is seeking a Shift Leader to assist the Restaurant Manager and lead Crew Members and Team Leaders during daily operations. Must be able to work flexible hours including mornings, evenings, and weekends.

You will ensure guest satisfaction, uphold quality and cleanliness standards, manage staffing and training, and help drive sales while controlling costs. Join us to lead a fast-paced team dedicated to great guest experiences.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead Crew Members and Team Leaders.
• Strong communication and problem-solving skills.

Responsibilities

• Guarantee superior guest service and quick issue resolution.
• Monitor operations and enforce quality, service, and cleanliness.
• Manage staffing levels and labor costs during shifts.
• Train and supervise Crew Members and Team Leaders.
• Support sales growth and control costs.
• Plan and organize routines for each shift.
• Model a positive, team-focused workplace.

Skills

People leadership

Organizational skills

Team building

Problem solving

Communication skills

Initiative

Education

High school diploma or equivalent

Job description

Come join our Rapidly Growing Team at Rocket Enterprises/Hardee's. We are here to make the customer say WOW! and it starts with you!

The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Crew Members and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description. Must be a minimum of 18 years of age.

ESSENTIAL FUNCTIONS:

• Takes necessary action to ensure all Guest receive “SUPERSTAR Service”; anticipates and exceeds the Guests needs; handles situations and requests immediately in a positive manner
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintain all Quality, Service and Cleanliness standards.
• Monitors and maintains proper staffing level and labor costs..
• Create a friendly atmosphere for employees and Guests.
• Effectively train Crew Members.
• Provide direction and supervision for Crew Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize and implement all operational routines and activities during your shift.
• Role model and set a positive example for the entire team.

EDUCATION

High school diploma or equivalent (preferred).

HOURS

Must be able and willing to work flexible hours including morning, evening and weekend shifts

SKILLS AND ABILITIES:

• Ability to get results through others.
• Organizational, planning and time management skills
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills
• Ability to take initiative.

Physical Abilities:

• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products.

Benefits:

• Vacation
• Sick Pay
• Medical
• Drug-Free Workplace
• Promotion From Within
• Flexible Hours
• Discounted Meals

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch Biscuits and Hand-Breaded Chicken Tenders.