Shift Leader

Potbelly; Virginia, Springfield (MN, IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and inclusive team at a nationally recognized sandwich shop that values friendly service and quality food. As a Shift Leader, you'll manage and develop team members, ensuring excellent customer experiences while maintaining high standards of food safety and cleanliness. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a fast-paced environment. If you're passionate about delivering great service and leading a team, this is the perfect opportunity for you!

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

Retirement Savings 401(k) with company match

Employee Assistance Program

Paid Time Off

Flexible Work Schedule

Discount Program

Commuter Benefit Program

Career Growth Opportunities

Qualifications

• Desire to delight customers with great food and positive vibes.
• Preferred: 1+ year supervisory experience in food service or retail.

Responsibilities

• Lead and manage team members during shifts, assign tasks, and provide feedback.
• Ensure security procedures are followed and maintain back-of-house standards.

Skills

Customer Service

Communication Skills

Problem-Solving

Kitchen Skills

Supervisory Experience

Education

High School Diploma or Equivalent

Job description

PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!*

Potbelly Sandwich Shop is seeking friendly, outgoing individuals who thrive in a fast-paced, positive environment. Since 1977, we've grown from a small antique store to a nationally recognized neighborhood sandwich shop with over 400 locations across the U.S. Join our team and be part of the Potbelly Nation!

The Shift Leader role involves leading shifts by managing and developing team members to deliver excellent product quality and customer service, increase sales, and manage costs.

What's In It For You:

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**Eligibility requirements must be met and maintained to qualify**

What You Bring to the Table:

• Desire to delight customers with great food and positive vibes
• Friendly, customer service-oriented attitude
• Strong communication skills
• Problem-solving abilities
• Comfort with noisy environments
• Ability to work in a fast-paced setting
• Ability to manage potential allergens (peanut, egg, dairy, gluten, soy, seafood, shellfish)
• Kitchen skills, including handling heat and knives, are a plus
• At least 18 years old
• Preferred: 1+ year supervisory experience in food service or retail
• Ability to stand/walk for 8-9 hours
• Ability to lift up to 50 pounds occasionally
• Illinois applicants: food safety certification within 30 days of employment

Job Duties and Functions:

• Lead and manage team members during shifts, assign tasks, and provide feedback
• Ensure security procedures are followed
• Maintain back-of-house standards
• Count cash drawers and handle cash properly
• Prepare quality food products efficiently
• Follow health and safety standards
• Restock supplies
• Clean and maintain cleanliness of the premises
• Operate cash register and handle customer issues
• Perform other duties as assigned

Note: All Shift Leaders and Managers must pass a Food Safety Certification course through the appropriate certifying body. Failure to pass after two attempts disqualifies continued employment in this role.

Application Deadline: Applications are accepted on an ongoing basis; no specific deadline.

*Potbelly cannot guarantee tip earnings*

Potbelly promotes an inclusive environment respecting diversity and individual differences. We are an equal opportunity employer, considering all applicants without discrimination based on race, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or other protected characteristics.