Shift Leader

Taco Bell Corp.; Village of Penn Yan (NY); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Vacation and PTO

Job summary

Taco Bell Corp. in New York seeks a Shift Lead to drive shifts with energy, coach the team, and ensure guest satisfaction. You’ll resolve customer concerns, uphold health standards, and partner with the GM on operations and training. This fast-paced role rewards leadership, accountability, and a hands-on approach to store performance.

Day-to-day responsibilities include MIC routines, supervising team tasks, food safety, inventory, and engaging with customers to deliver a positive experience.

Qualifications

• 1 year of restaurant/retail experience, preferred 3 months shift lead experience
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Excellent communication and leadership skills
• Physical dexterity to move up to 45 lbs
• Attendance and punctuality required
• Operates cash register and makes change
• Basic Math skills
• Promotes Taco Bell culture and values
• Executes shift duties accurately and efficiently

Responsibilities

• Execute MIC Success Routine and prioritize customer needs
• Oversee Team Members' completion of Shift Excellence tasks and maintain appearance
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly and maintain positive relations
• Provide regular feedback to GM on performance
• Coach and train Team Members
• Assist GM in screening candidates
• Assist with cash control, inventory, and labor management
• Oversee product preparation, rotation, and holding times
• Support facility maintenance and health and safety standards

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Pay Range: $17.50 per hour - $19.50 per hour
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off