Shift Leader

Insomnia Cookies LLC; Tuscaloosa (AL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team as a Shift Leader at a vibrant bakery where you will oversee operations and ensure a delightful customer experience. This role is perfect for individuals who thrive in a fast-paced environment and love cookies! You will lead the Cookie Crew, manage daily operations, and provide top-notch service while enjoying the perks of flexible schedules and free cookies. If you're passionate about leadership and creating a fun atmosphere, this is the opportunity for you! Be part of a rapidly growing brand that values its employees and offers growth potential in a supportive environment.

Benefits

Flexible part-time work schedules

Excellent training & mentorship

Job stability

Growth/promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• Minimum 1 year in customer service roles with leadership experience.
• Proficient in Point of Sales systems.

Responsibilities

• Deliver exceptional customer service and maintain product quality.
• Support store operations and train team members during shifts.
• Lead and prioritize tasks for baking and customer interactions.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Orientation

Ability to Lift 40 lbs

Education

High School Diploma or Equivalent

Job description

As a Shift Leader at our UofA store located at 1130 University Blvd, Tuscaloosa AL 35401, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OF OUR SWEET SHIFT LEADER PERKS:

1. Flexible part-time work schedules
2. Excellent training & mentorship
3. Job stability with a rapidly growing and reputable company
4. Achievable growth/promotion opportunities
5. You get to work in a fun, exciting team environment
6. FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sales systems experience
3. Outstanding communication, time management, and people skills
4. Outgoing/friendly/patient
5. Detail focused and results-oriented
6. Ability to lead-by-example and motivate others
7. Ability to lift up to 40 lbs.
8. Legally eligible to work in the United States
9. Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!