Shift Leader

Insomnia Cookies; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Insomnia Cookies as a Shift Leader in Birmingham, where you'll lead your bakery team in providing top-notch service and products. Enjoy a fun working environment while ensuring high standards and supporting the growth of your colleagues. This position allows you to showcase your leadership skills in a dynamic, customer-focused setting.

Benefits

Paid vacation and sick time off

Pet insurance

Job stability with a growing company

Growth/promotion opportunities

Fun, exciting team environment

Qualifications

• At least 1 year of customer service experience.
• Ability to lift up to 40 lbs.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership, monitor production, train team members.
• Ensure safe and clean working environment.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

Leadership

Detail-oriented

Tools

Point of Sales systems

Job description

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As a Shift Leader at our Birmingham store located at 1919 11th AVe S, Birmingham AL 35205, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership contributes to a productive and fun night for your store!

• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Ensure a safe, clean, working environment for our guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service-focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us