Shift Leader

McAlister's Deli; Tupelo (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Southern Rock Restaurants, LLC is hiring a Shift Leader in Tupelo, MS. You will oversee team members across shifts to ensure fast, friendly service and high food quality in a clean, safe, welcoming environment.

You will lead by coaching, training and directing staff, while maintaining labor metrics, handling guest concerns, and performing opening/closing duties with cash handling. This role emphasizes teamwork, strong communication, and adherence to Six Service Standards.

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Lead, monitor and coach team members to ensure operational execution.
• Adhere to scheduled labor metrics while monitoring sales during the shift.
• Ensure cleaning duties are completed thoroughly and with integrity.
• Be proficient in all restaurant positions and work hands-on with the team.
• Contribute to an exceptional Guest experience and satisfaction.
• Assist with opening/closing duties including readiness checklists and cash handling.
• Address Guest issues and report to the General Manager.
• Place, check in, and store food and orders.
• Perform daily temperature checks to ensure food safety standards.
• Maintain a safe, clean, and fun work environment.
• Communicate effectively with management about essential information.
• Report team member concerns to the General Manager.

Skills

Team player

Positive energy

Strong communication

Job description

# Shift LeaderTupelo (1003)## Job DescriptionSouthern Rock Restaurants, LLC is a franchisee of iconic brands. With a tagline like “Have Fun, No Regrets” it’s obvious we like to have a great time at work. We credit our success to our people and promote an environment of personal development, creativity, and opportunity.**Description of Position**The Shift Leader works as part of our restaurant teams to ensure we provide exceptional service and delicious food in a clean, safe, and welcoming environment. The Shift Leader may work a variety of team member positions throughout the restaurant and will oversee the running of full and partial shifts including opening and closing the restaurant, maintaining inventory levels, and ensuring food quality and sanitation standards are followed.**Key Duties and Responsibilities*** Leading, monitoring, coaching and training team members to ensure operational execution.* Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.* Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.* Proficient in all restaurant positions and work hands-on with team members in each of these areas.* Works as part of a team to provide an exceptional Guest experience to our patrons.* Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.* Performs opening and closing managerial duties including readiness checklists and cash handling duties.* Handles Guest issues or conflicts and reports them to the General Manager immediately.* Places, checks in, and stores food and orders.* Completes daily temperature line checks to ensure food safety practices are adhered to.* Help maintain a safe, clean, and fun work environment.* Communicate effectively to the management team regarding essential information impacting the business.* Report any team member issues or concerns to the General Manager.**Qualifications*** Team player who works well with others.* Positive energy with a strong desire to learn and grow.* Strong communication skills.