Shift Leader

McAlister's Deli; Jackson (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Southern Rock Restaurants, LLC in Jackson, TN seeks a Shift Leader to oversee restaurant shifts, coaching team members and ensuring service quality and food safety. You will open and close operations, manage inventory, and uphold sanitation standards while delivering a welcoming guest experience.

The role emphasizes strong teamwork, effective communication, and maintaining a fun, safe work environment in a fast-paced setting.

Qualifications

• Team players who collaborate effectively.
• Willingness to learn and grow in a fast-paced restaurant.
• Strong communication and customer service focus.

Responsibilities

• Lead, monitor, coach and train team members on service execution.
• Adhere to labor metrics and monitor sales during shifts.
• Open and close restaurant operations and perform readiness checks.
• Maintain inventory and ensure food safety and sanitation.
• Handle guest issues promptly and report to management.

Skills

Team player

Strong communication

Positive energy

Job description

# Shift LeaderJackson (1266)## Job DescriptionSouthern Rock Restaurants, LLC is a franchisee of iconic brands. With a tagline like “Have Fun, No Regrets” it’s obvious we like to have a great time at work. We credit our success to our people and promote an environment of personal development, creativity, and opportunity.**Description of Position**The Shift Leader works as part of our restaurant teams to ensure we provide exceptional service and delicious food in a clean, safe, and welcoming environment. The Shift Leader may work a variety of team member positions throughout the restaurant and will oversee the running of full and partial shifts including opening and closing the restaurant, maintaining inventory levels, and ensuring food quality and sanitation standards are followed.**Key Duties and Responsibilities*** Leading, monitoring, coaching and training team members to ensure operational execution.* Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.* Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.* Proficient in all restaurant positions and work hands-on with team members in each of these areas.* Works as part of a team to provide an exceptional Guest experience to our patrons.* Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.* Performs opening and closing managerial duties including readiness checklists and cash handling duties.* Handles Guest issues or conflicts and reports them to the General Manager immediately.* Places, checks in, and stores food and orders.* Completes daily temperature line checks to ensure food safety practices are adhered to.* Help maintain a safe, clean, and fun work environment.* Communicate effectively to the management team regarding essential information impacting the business.* Report any team member issues or concerns to the General Manager.**Qualifications*** Team player who works well with others.* Positive energy with a strong desire to learn and grow.* Strong communication skills.