Shift Leader

IRMG BURGER OF TOWSON INC; Towson (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

IRMG BURGER OF TOWSON INC. is seeking a Shift Leader to oversee daily operations at our Towson location. You will manage shifts, ensure quality and service standards, and contribute to a clean, safe dining environment.

The role emphasizes team support, financial accountability, and delivering outstanding customer experiences in a fast-paced setting.

Qualifications

• Customer service experience or roles with direct guest interaction.
• Strong communication and interpersonal skills.
• Ability to lead a team and coordinate shift activities.
• Attention to inventory, safety, and cash handling.
• Ability to work in a fast-paced, team-focused environment.

Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in product preparation, customer service, and cleanliness.
• Maintain financial accountability and deliver top-quality products and services to every customer.
• Perform additional duties as needed and support recruitment and retention.
• Provide a positive, people-focused work environment and strong teamwork.

Job description

SHIFT LEADERCompany Overview:A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.Job Summary:As a Shift Leader you’ll oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness. With a focus on team support and financial accountability, you’ll help create a positive work environment and outstanding customer experiences. We are an equal opportunity employer and welcome your application!Job Responsibilities:Oversee daily restaurant operations to maintain efficiency and high performance.Ensure compliance with company standards in all areas, including product preparation, customer service, restaurant upkeep, inventory control, team management, recruitment, and retention.Maintain financial accountability and deliver top-quality products and services to every customer.Perform additional duties as needed or assigned.Consider yourself a “people person,” and enjoy meeting others.Love working as a team and appreciate the chance to collaborate.Understand how to create a great customer service experience.Have a focus on quality and take pride in your work.Are open to learning new things.Are comfortable with responsibilities like cash-handling and store safety.Can keep cool and calm in a fast-paced, energetic work environment.Can maintain a clean and organized workspace.Have excellent communications skills.