Shift Leader

Dunkin' | D&T Patel Network; Toledo (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible Schedule - No late nights

Paid Training

Health Insurance

Cash tips to take home daily

Hourly Pay Increase after 90 days

Free Specialty Beverage/Meal during&d

Discounts even when you're not working

Room to grow within multiple new or现店舗

Job summary

Dunkin' is hiring for a crew position in Ohio. The role emphasizes teamwork, customer service, and operating with efficiency on each shift.

Expect a supportive team environment, opportunities to advance as the company expands, and training designed to improve hospitality and operational skills. Benefits include health insurance, paid training, and daily cash tips to take home.

Qualifications

• Must be able to fluently speak/read English.
• High school diploma or equivalent required.
• At least 18 years of age (where applicable).
• Restaurant, retail, or supervisory experience preferred.
• Strong math and writing skills.

Responsibilities

• Team Environment: Direct team members on shift, provide feedback, and recognize achievements in a respectful manner.
• Deploy team to meet guests’ needs and service standards; support training of Crew Members as directed by management; communicate goals and hold staff accountable.
• Operations Excellence for Guest Satisfaction: Prioritize guests, model exceptional service, and resolve problems to satisfy needs.
• Reinforce systems, tools, and procedures; monitor performance to maintain quality, service, and cleanliness; complete required training including ServSafe® when applicable.
• Profitability: Follow systems to control labor costs, food costs, and cash; ensure compliance with policies and safety procedures.

Skills

Passion for people

Dependability

Fluent English

Math skills

Writing skills

Restaurant/retail supervisory exp

Age 18+

Education

High school diploma or equivalent

Job description

Wages:

$14/hr -$19/hr

Benefits:

• Flexible Schedule, No late nights
• Paid Training
• Health Insurance
• Cash tips to take home daily
• Hourly Pay Increase after 90 days
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities Include:

Team Environment:

• Talk employees into, to and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability:

• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Passion for people
• Dependability
• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus - anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.