Shift Leader

NAYA - Arsenal Yards; Watertown (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Commuter benefits

Employee discounts and free company meals

Growth opportunities

Job summary

A local dining establishment in Watertown, Massachusetts is seeking an experienced leader to oversee operations. Responsibilities include managing profitability, developing team members, and ensuring high-quality service. The ideal candidate has over 2 years of experience in a similar role, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers competitive pay and a variety of benefits including medical insurance and employee discounts.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Proficient in English, both written and verbal.
• Able to lift at least 50 pounds regularly and perform extensive walking for 8–10 hours a day.

Responsibilities

• Ensure store profitability by driving sales and managing costs.
• Oversee food and beverage preparation to meet quality standards.
• Hire, train, and evaluate team members.
• Engage with guests and handle complaints proactively.
• Utilize financial tools to monitor sales and key metrics.

Skills

Leadership

Strong communication skills

Time management

Organizational skills

Adaptability

Tools

Microsoft Office

Gmail

Job description

Responsibilities

Operational Excellence

• Ensure store profitability by driving sales, controlling labor, and managing cost of goods.
• Oversee preparation and service of all food and beverage items, ensuring they meet recipes, portioning, and quality standards.
• Manage daily shift schedules, ensuring proper clock‑in/out times and adjusting schedules based on sales volumes.
• Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.
• Review and manage daily time punches to address any time‑clock issues.
• Control cash and receipts through adherence to cash handling and reconciliation procedures.
• Complete and submit administrative tasks promptly, including guest incidents, workers‑comp claims, manager checklists, cashier/deposit trackers, and communication logs.

Leadership & Team Development

• Hire, train, coach, and evaluate team members in conjunction with the General Manager.
• Lead by example with a guest‑first mindset, fostering a positive and productive environment.
• Conduct pre‑shift meetings to communicate expectations, share guest feedback, and celebrate team successes.
• Ensure staff compliance with labor laws and manage meal breaks.
• Resolve conflicts and, when necessary, rise issues to the General Manager.
• Model and uphold HR policies, ensuring team members have access to available resources.
• Develop team members by training successors and delegating responsibilities.

Guest Relations & Community Engagement

• Actively engage with guests, building relationships and addressing complaints with a solutions‑focused approach.
• Respond to and assist with recovery actions or rewards for negative/positive online reviews to maintain the company’s reputation.
• Promote catering services and assist in taking orders as needed.
• Execute all catering and third‑party orders with ease, ensuring on‑time delivery.
• Make eye contact, greet guests warmly, and ensure the team upholds these standards.

Financial & Administrative Responsibilities

• Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.
• Perform cash counting, banking/deposit tasks, and manage discounts and promotions.
• Handle guest incidents and workers‑compensation reports when necessary.

Additional Skills & Abilities

• Master kitchen operations, COGS and labor management, line service, and throughput.
• Handle delivery issues and third‑party dispatches promptly and efficiently.
• Ensure the store is opened and closed following the company’s procedures.
• Serve as a strong role model, earning team respect and providing coaching when needed.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Strong written and verbal communication skills; must be proficient in English.
• Adaptable in a fast‑paced, challenging work environment.
• Effectively gives and takes direction, performs essential job functions under pressure while maintaining professionalism.
• Communicates information efficiently and approaches work with ownership and urgency.
• Exhibits strong time‑management and organizational skills.
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards.
• Proficient with traditional software such as Gmail, Microsoft Office, and other systems as needed.
• Able to access and accurately input information using a moderately complex computer system.
• Willing to work nights, weekends, holidays, and variable schedules as required.
• Able to lift at least 50 pounds regularly and perform extensive walking for 8–10 hours a day.

Benefits

• Competitive pay to recognize your impact.
• Medical, dental, and vision insurance to keep you healthy and thriving.
• Commuter benefits to make life easier.
• Employee discounts and free company meals – because we believe in enjoying what we serve.
• Growth opportunities at every level – we invest in developing leaders from within.
• More benefits coming soon!

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