Shift Leader

Dunkin' | D&T Patel Network; Solon (OH); Presencial; USD 19.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Paid training

Health insurance

Cash tips daily

Hourly pay increase after 90 days

Free beverage/meal during shift

Discounts when not working

Growth opportunities

Descripción de la vacante

Dunkin' in Solon, OH is hiring for a crew position with wages of $14 to $19 per hour. Benefits include flexible schedules, paid training, health insurance, and daily cash tips. Room to grow as new locations develop and existing ones expand.

Support guests with friendly service, assist in training crew, and uphold cleanliness and safety standards. This role emphasizes teamwork, guest satisfaction, and compliance with brand procedures.

Formación

• Passion for people and dependability required.
• Fluent English (read, speak, write) is required.
• Math and writing skills are needed.
• High school diploma or equivalent is required.

Responsabilidades

• Lead shift by assigning roles, giving feedback, and recognizing achievements.
• Deploy team members to meet guests' needs and service standards.
• Sustain guest satisfaction, enforce safety, cleanliness, and procedures.
• Monitor performance and ensure training and policy compliance.

Conocimientos

Passion for people

Dependability

Fluent English (speak/read)

Math and writing skills

Educación

High school diploma or equivalent

Descripción del empleo

Wages:

$14/hr -$19/hr

Benefits:

• Flexible Schedule, No late nights
• Paid Training
• Health Insurance
• Cash tips to take home daily
• Hourly Pay Increase after 90 days
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities Include:

Team Environment:

• Talk employees into, to and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability:

• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Passion for people
• Dependability
• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.