Shift Leader

Firehouse Subs; Spring Hill (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Firehouse Subs in Spring Hill, TN seeks a shift supervisor accountable for profitable shift operations, upholding company guidelines and all regulations. You will lead a dining team to deliver superior guest service while maintaining high standards of quality and cleanliness.

You will assist the General Manager with game plans, participate in hiring and training, ensure timely completion of reports, and represent the brand professionally.

Qualifications

• Supervisory experience in a fast‑paced restaurant.
• Knowledge of health, wage, and safety regulations.
• Ability to lead a team and deliver guest satisfaction.

Responsibilities

• Oversee profitable operation of a designated shift.
• Ensure compliance with local, state and federal regulations.
• Lead restaurant team to deliver quality guest service.
• Coordinate hiring, training, and discipline with GM.
• Maintain accuracy of required programs and reports.

Skills

Leadership

Team supervision

Guest service

Regulatory compliance

Communication

Education

High school diploma

Job description

Position Summary Statement

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.


• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.


• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.


• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” and mission and vision statements.


• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.


• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.


• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.


• Actively participates in all Public Safety Foundation initiatives.


• Represents Firehouse Subs® in a professional, positive manner at all times.


• Communicates effectively to the GM/Owner any and all issues that may impact our business.


• Able to work on their feet for up to 13 hours at a time.


• Able to lift up to 50 lbs.


• Any other duties assigned by GM/Owner.

REPORTS TO: General Manager

General Manager

Position Summary Statement

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.


• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.


• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.


• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” and mission and vision statements.


• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.


• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.


• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.


• Actively participates in all Public Safety Foundation initiatives.


• Represents Firehouse Subs® in a professional, positive manner at all times.


• Communicates effectively to the GM/Owner any and all issues that may impact our business.


• Able to work on their feet for up to 13 hours at a time.


• Able to lift up to 50 lbs.


• Any other duties assigned by GM/Owner.

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non‑profit Firehouse Subs Public Safety Foundation®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food


• Heartfelt Service, and


• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.