Shift Leader

TLC Enterprises; New Hampshire; On-site; USD 32,000 - 42,000; Full time

Job summary

Firehouse Subs is seeking a shift supervisor responsible for the profitable operation of a designated shift. You will ensure compliance with health and wage regulations, enforce company policies, and lead the team to deliver outstanding guest service and cleanliness.

You will assist the GM with hiring, training, and disciplinary actions, and you will coordinate with management to implement game plans and company initiatives.

Qualifications

• Experience leading a restaurant team.
• Strong knowledge of health, wage, and employment laws.
• Proven ability to train and discipline staff.

Responsibilities

• Ensure compliance with health, hour and wage regulations and other legal requirements.
• Enforce Firehouse Subs Policies and Procedures.
• Maintain profitability by managing food cost, labor, and utilities within guidelines.
• Lead the restaurant team to deliver superior guest service, quality, and cleanliness.
• Assist the GM with hiring, training and disciplinary actions.
• Ensure all required programs, reports, and legal documents are completed on schedule.
• Communicate effectively with the GM/Owner about issues impacting the business.
• Work on feet for up to 13 hours; lift up to 50 lbs.

Skills

Leadership

Guest service

Regulatory compliance

Hiring & training

Job description

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” and mission and vision statements.
• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Actively participates in all Public Safety Foundation initiatives.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner any and all issues that may impact our business.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by GM/Owner.

Firehouse Subs ® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation ® .

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.

I was referred to this position by a current employee

I felt very welcomed in my experience working here. I’ve worked here for 3 years and I can honestly say I feel like I’ve grown as a person. From the customers to the people working here I feel like I’ve had a great time overall! I love the subs and the people. Working here has had a huge impact on my life. The scheduling was very flexible, and the managers helped me anytime I needed. The hours and pay were good! Training was perfectly ran, I felt like I learned everything really fast.

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