Shift Leader

McDonald's Restaurants Limited; South Holland (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedules

Medical, Dental & Vision Insurance

Tuition Reimbursement & Educational

Employee Discounts & Free Meals

Training & Advancement Opportunities

Job summary

McDonald’s Corporation in the United States is hiring a Shift Manager to lead crew scheduling, staff coaching, and daily operations, ensuring a welcoming guest experience and consistent service. You will supervise and motivate team members, uphold cleanliness, manage inventory and safety protocols, and drive performance through coaching and analytics.

This role emphasizes safety, food quality, teamwork, and cost controls, with opportunities for training and advancement in a fast-paced franchise

Qualifications

• For Shift Manager, ability to lead and motivate crew and managers.
• Strong customer service focus and guest satisfaction mindset.
• Effective communication and anticipation of needs in a fast environment.
• Ability to provide solutions and make timely decisions to keep operations smooth.

Responsibilities

• Lead the experience: oversee crew schedules and shift coverage.
• Provide leadership to deliver outstanding guest experiences.
• Supervise food safety and cleanliness to meet McDonald’s standards.
• Take action on safety, security, inventory, and profitability.
• Encourage training and continuous learning within the restaurant.
• Drive high performance and accountability across the team.

Skills

Customer service

Team leadership

Communication skills

Fast-paced decision-making

Job description

Flexible scheduling with a side of always feeling valued. A role in your local McDonald’s franchisee owned restaurant offers a job combo that will fit YOU!

PERKS & BENEFITS:

• Paid Time Off
• Flexible Schedules
• Medical, Dental & Vision Insurance*
• Tuition Reimbursement & Educational Assistance
• Employee Discounts & Free Meals
• Training & Advancement Opportunities

And much, much more!

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

To be a successful Shift Manager, you’ll need:

• Passion for helping and serving others (customers and fellow team members);
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast-paced environment

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

*Insurance is available upon certification.

McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.