Shift Leader

Taco Bell; Mount Laurel Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Taco Bell in Mount Laurel Township is seeking a Shift Leader to aid in daily operations within the restaurant. This role involves ensuring customer satisfaction, maintaining quality standards, and supporting crew training. Ideal candidates should have strong customer service skills and the ability to manage daily tasks effectively, contributing to a positive dining experience.

Qualifications

• Experience in customer service and food safety audits is preferred.
• Ability to train and provide feedback to crew members.

Responsibilities

• Maintain fast and accurate service while ensuring product quality.
• Oversee daily operations and conduct inventory audits.

Skills

Customer Service

Inventory Management

Training

Job description

Job Details

Job Location: 037086 - Mt Laurel - Mount Laurel, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts food safety audits periodically.
• Provides coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, safe opening/closing, and drawer verification.

Operations

• Conducts daily inventory, completes shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In absence of management, responsible for food and supplies deliveries and restaurant opening/closing.

Human Resources

• Provides ongoing coaching and feedback for crew.
• Offers hands-on training in the Learning Zone.