Shift Leader

Pie Five Pizza; Skokie (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

PIE FIVE is seeking a Shift Leader to ensure the smooth execution of the guest experience, while supervising team members in the absence of store management.

The role involves directing staff, handling cash closeouts, resolving guest concerns, and assisting with opening/closing duties, all while upholding company standards.

Qualifications

• 1 year restaurant or customer service experience
• High school diploma or equivalent
• Prior supervisory experience preferred

Responsibilities

• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns in absence of management
• Open and/or close store, including related responsibilities
• Perform other duties as assigned by management

Skills

Customer service

Supervisory skills

Cash handling

Team leadership

Communication

Education

High school diploma

Job description

The Shift Leader is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.

Essential Job Functions:

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns in absence of management
• Open and/or close store, including the execution of related responsibilities
• Perform other related duties, as assigned by company management

Qualifications and Requirements:

Basic Qualifications

• Prior restaurant or customer service experience of 1 year
• High school degree, or equivalent
• Prior supervisory experience is preferred

Minimum Qualifications

• Must be able to operate with minimal supervision
• Must be able to direct others and delegate responsibilities
• Must be able to effectively communicate with, listen to and engage guests and team members
• Must be able to calmly and professionally address and resolve guest concerns
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pizza Inn standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or
• without a calculator or POS system

Physical & Mental Requirements

• Must be able to stand for periods of up to 11 hours
• Must be able to read and write to facilitate communication
• Must be able to speak clearly and listen attentively to team members and management
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

At PIE FIVE, we're here to change the way you think about pizza. Sure, it’s still round, it’s still sliced, and it’s still delicious, but ours is all about quality. We make our dough fresh every morning, chop garden-fresh veggies by hand, and mix up our own marinara sauce with fresh packed tomatoes. Not only that, but we give you unlimited toppings! It’s crazy, but we want you to try all our amazing ingredients so you can discover your new favorite pizza.