Shift Leader

Taco Bell; Silver Spring (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader in Silver Spring, MD. The position emphasizes operational excellence and customer satisfaction, requiring strong management skills in coaching and training. This role includes the responsibility for restaurant operations, ensuring standards are met while providing exceptional service to guests.

Benefits

Medical, dental, and 401k benefits for 30 hours a week

Paid time off for 32 hours a week

Short term disability for 36 hours a week

Bonus potential up to $1.00 per hour

Qualifications

• Experience in a fast-paced food service environment.
• Ability to train and manage crew in a hands-on manner.
• Strong customer service and operational management skills.

Responsibilities

• Assist management with administrative and operational tasks.
• Maintain fast, accurate service and positive guest relations.
• Conduct daily inventories and food safety audits.

Skills

Customer service

Operational assessment

Training and coaching

Job description

Job Details

Job Location: 040054 - Aspen Hill TB - Silver Spring, MD

Position Type: Shift Leader

Salary Range: $17.00 - $20.00

Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

- Driving excellence in customer service

- Maintaining company standards in product and facility specifications

- Reviewing food handling procedures

- Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality
Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Conducts periodic food safety audits.
Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial
Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations
Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
Reviews facility and equipment readiness.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources
Provides ongoing coaching and feedback for crew employees.
Provides "hands-on" training for crew in Learning Zone.

Benefits

• 30 hours week are entitled to enroll in medical, dental and 401k benefits; 32 hours a week are entitled to PTO; 36 hours a week are entitled to short term disability
• Period bonus potential up to $1.00 per hour for every hour worked

Qualifications