Shift Leader

Dunkin'; Scotchtown (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Cash Tips

Career development and growth

Discounted college degree program

Competitive Pay and Weekly Wage

Direct Deposit for convenience

Free break Meals (restrictions apply)

Paid Time Off*

Healthcare and Dental*

Bereavement leave*

Job summary

Dunkin' in Middletown, NY is seeking a proactive Shift Leader to guide Crew Members, uphold Dunkin' standards, and deliver a great guest experience during fast-paced shifts.

You will coach staff, deploy teammates to meet service goals, support training, enforce safety and cleanliness, and drive a positive, efficient team environment. This role requires prior supervisory experience in food service and a high school diploma.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma (or equivalent).

Responsibilities

• Coach Crew Members to execute Dunkin' standards and guest experience.
• Deploy team members to meet guests' needs and service standards.
• Support training of Crew Members as directed by management.
• Communicate goals and hold team members accountable during the shift.
• Maintain guest satisfaction and enforce cleanliness and safety.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age

Education

High School diploma (or equivalent)

Job description

Dunkin' - Immediate Shift Leader Opportunity

Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we want you to join us as a Shift Leader at Dunkin'!

Why Join Us

• Cash Tips
• Career development and growth
• Discounted college degree program
• Competitive Pay and Weekly Wage
• Direct Deposit for convenience
• Free break Meals (restrictions apply)
• Paid Time Off*
• Healthcare and Dental*
• Bereavement leave*

*eligibility requirements

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma (or equivalent)

Responsibilities

In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.

Team Environment

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
• Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during the shift.

Operations Excellence for Guest Satisfaction

• Hold guests as the highest priority and role model exceptional guest service.
• Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
• Complete all required training, including ServSafe® certification.

Profitability

• Ensure restaurant standards and marketing initiatives are properly executed during the shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with the Restaurant Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Location: Crystal Run Donuts 2 Ben Gilman Wy, Middletown, NY 10941, USA

We want you to join us, because Dunkin’ runs on you and we’ll be running beside you every step of the way. Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Together we are ALL IN’ for the win.