Shift Leader

Insomniacookies; San Francisco (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Starting salary of $21.50/hr

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

Insomniacookies is looking for a dedicated Shift Leader for our Mission Bay store in San Francisco. You'll be responsible for leading the team, ensuring high-quality customer service, and managing operations during your shift.

The ideal candidate has at least 1 year of experience in a customer-focused role, excellent leadership and communication skills, and a passion for baking in a fun, fast-paced environment. Join us in creating an enjoyable experience for our guests!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Ability to lift up to 40 lbs.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during your shift.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Leadership skills

Job description

Shift Leader at our Mission Bay store located at 1215 4th Street, San Francisco, CA 94158, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

Shift Leader Perks

• Starting off at $21.50/hr
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Imagining What’s Possible!