Shift Leader

Workstream; Rutland (VT); On-site; USD 19,000 - 26,000; Full time

Job summary

Donuts of Rutland, a locally owned Dunkin’ franchise, is seeking a Shift Leader to coach crew members and ensure impeccable guest experiences. You will set shift priorities, provide direction, and help maintain Brand standards across operations.

The role emphasizes coaching, training support, and a focus on safety, accuracy, and customer satisfaction in a fast-paced restaurant environment.

Qualifications

• Fluent English required for guest interactions and team communication.
• Experience in restaurant, retail, or supervisory roles preferred.
• Solid math and writing skills for order accuracy and reporting.
• Basic computer skills for POS and scheduling tasks.

Responsibilities

• Coach Crew Members throughout shifts to uphold Brand standards and guest experience.
• Set shift goals, assign tasks, and provide timely feedback and recognition.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent, preferred

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

In 1950, Bill Rosenberg opened the first Dunkin’ shop in Quincy, Massachusetts, and the first of many franchises was licensed in 1955. Since then, Dunkin’ has grown into the world’s leading baked goods and coffee chain, serving over 3 million customers daily. Dunkin' sells 52 varieties of donuts,dozens of coffee beverages, and an array of bagels, breakfast sandwiches, and other baked goods.

We are a locally owned and operated Dunkin' franchise across New York and Vermont. Our team members enjoy a fast-paced, customer-focused environment and the opportunity to serve our loyal community every day.

Donuts of Rutland is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by law.

We are proud to maintain a safe, drug-free workplace. Join our team and help keep America running with Dunkin’!

Family owned and operated for more than 60 years, Donuts of Rutland operates more than 14 Dunkin Donuts franchise restaurants in Vermont and New York. We have more than 240 employees and we're growing. Come join our team!