Shift Leader

Biscuitville; Rockingham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Biscuitville FRESH SOUTHERN® is seeking a guest-focused Shift Leader to guide a fast-paced team and deliver high-quality guest experiences. You will help schedule around personal commitments and model Biscuitville standards in all aspects of service.

Responsibilities include coaching crew, ensuring accuracy and quality, managing daily operations, and supporting cost control and inventory. This role emphasizes leadership, teamwork, and community involvement within the brand.

Qualifications

• Minimum High School diploma or GED.
• Reliable transportation and valid driver's license.
• Ability to operate computer systems (email, documents).
• Physical ability to lift up to 50 pounds.

Responsibilities

• Coach your team to ensure order accuracy, speed, and food quality for every order.
• Model compliance with Code of Conduct, attendance and appearance policies.
• Develop crew members for higher responsibility and contribution.
• Act as a Biscuitville leader in the community and within the restaurant.
• Create a friendly dining room atmosphere for guests.
• Assist in controlling operating costs and cash handling.
• Maintain inventory levels through accurate ordering.

Skills

Team leadership

Customer service

Effective communication

Education

High school diploma or GED

Job description

Job Description

We are seeking “guest-obsessed” Shift Leaders to join our family!

At Biscuitville FRESH SOUTHERN®, we hire people of character who demonstrate a passion for our brand, embrace our culture of authenticity and accountability, and are grateful for life’s blessings. We are proud that many of our team members have been with Biscuitville for decades. They found a place they love to work, and we show our appreciation by providing a career, not just a job.

We probably have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them. Our restaurant hours of operation are from 5:00 am until 2:00 pm, which means you have your afternoons and evenings free! We call it “Life After 2.”

We’ve got a host of reasons to join the Biscuitville family:

• Competitive pay and benefits
• Flexible hours - enjoy life after 2 pm
• Fun environment - fast-paced and team-oriented
• 401k with a company match
• Advancement opportunities - learn valuable business and people skills

At Biscuitville FRESH SOUTHERN®, we believe that the best way to be successful is to have fun and work together as a team. That means creating and maintaining a friendly, positive environment where team members are passionate about our brand and committed to pleasing our guests.

Responsibilities:

• Coach your team to ensure order accuracy, speed, high food quality and correct food temperatures are achieved every day, for every order, and every guest.
• Set an example for other Team Members by emulating consistent compliance with all company standards and policies including the
• Code of Conduct, Attendance and Uniform and Appearance policy.
• Help develop crew members to acquire new knowledge, skills, and abilities to enable them to advance to higher levels of responsibility and greater contribution.
• Acting as a leader in Biscuitville as well as in the community.
• Creating a friendly atmosphere for customers by visiting the dining room.
• Assisting in operating costs and cash control.
• Ensuring proper inventory levels through accurate ordering.
• Making employees feel a part of the Biscuitville family.
• Filling in for crew positions as needed, including Biscuit Maker, Wrapper, Cashier, Cook, etc

Qualifications:

• High school diploma or GED.
• Valid driver's license and ability to pass a criminal background check.
• Reliable transportation required for daily tasks such as errands, bank deposits, etc. Regular local travel required.
• Ability to operate and navigate computer systems including but not limited to sending and receiving e-mails and creating, printing, and saving documents.
• Ability to lift and carry up to 50 pounds.
• Bending, reaching, twisting, turning, grasping, pushing, pulling, and walking involved.