Shift Leader

Insomnia Cookies; Rochester Hills (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a rapidly growing and innovative bakery as a Shift Leader, where you'll lead a fun team while providing outstanding customer service and quality products. Embrace the excitement of a dynamic work environment, support your team, and enjoy perks like flexible schedules and free cookies! This role offers opportunities for growth and stability in a beloved brand known for its delicious cookies and engaging culture. If you have a passion for leadership and customer satisfaction, this is the perfect opportunity for you.

Benefits

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Fun team environment

Employee discount

Free cookies with every shift

Qualifications

• 1+ year in customer service roles with strong communication and leadership skills.
• Experience with Point of Sales systems is preferred.

Responsibilities

• Provide exceptional customer service and ensure product quality.
• Support store operations and train team members effectively.
• Delegate tasks and maintain a safe working environment.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

Leadership

Ability to lift up to 40 lbs

Education

High school diploma or equivalent

Job description

As a Shift Leader at our new Auburn Pointe store located at 1218 Walton Blvd. Rochester Hills, MI 48307, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OF OUR SWEET SHIFT LEADER PERKS:

1. Starting off at $16.00/hr plus tips
2. Flexible part-time work schedules
3. Paid vacation and sick time off
4. Interactive training & mentorship
5. Pet insurance for your furry loved ones
6. Job stability with a rapidly growing and reputable company
7. Achievable growth/promotion opportunities
8. You get to work in a fun, exciting team environment
9. Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sales systems experience
3. Outstanding communication, time management, and people skills
4. Outgoing/friendly/patient
5. Detail focused and results-oriented
6. Ability to lead-by-example and motivate others
7. Ability to lift up to 40 lbs.
8. Legally eligible to work in the United States
9. Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!