Shift Leader

El Pollo Loco; Riverside (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a dynamic team at a leading restaurant chain known for its fire-grilled chicken. This role offers a unique opportunity to develop leadership skills while ensuring excellent customer service and operational efficiency. With comprehensive training and a supportive work environment, you can grow your career from Shift Leader to higher management roles. Enjoy a range of benefits, including medical insurance and a 401(K) plan. If you're passionate about food service and team success, this is the perfect place for you to thrive.

Benefits

Medical, Dental, and Vision Insurance

401(K) Plan with Company Match

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be EPL Crewmember certified or have 1 year of supervisory experience.
• Excellent written and verbal English skills are required.

Responsibilities

• Oversee crew members in the absence of management.
• Train team members on policies and procedures.

Skills

Team Building

Customer Service

Communication

Basic Math Skills

Computer Skills

Education

High School Diploma or Equivalent

Job description

Job Description

Posted Friday, May 9, 2025 at 4:00 AM

Are you ready to lead a team to success and help manage a thriving business? This is your opportunity to showcase your team-building skills, passion, energy, and customer service excellence. We provide comprehensive training, mentorship, and a supportive team environment to help you launch your career.

What’s in it for you!

We offer eligible employees the following benefits and perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with company match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability Insurance
• Tuition Reimbursement Program (available for General Manager and Assistant Manager roles)
• Meal Discounts

Responsibilities include overseeing crew members in the absence of the General Manager or Assistant Manager, coaching, directing, recognizing outstanding performance, and setting priorities during shifts. You will train team members on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards. Additional duties include opening and/or closing the restaurant, creating exceptional guest experiences, and contributing to cost and profit goals.

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have at least 1 year of restaurant supervisory experience.
• Education: High school diploma or equivalent preferred; must pass the EPL Food Safety Audit (FSA) class upon hire.
• Communication: Excellent written and verbal English skills; second language a plus.
• Competencies: Basic math and computer skills, strong customer service skills.
• Food Handler Card: Must have or obtain a Serve Safe Certificate at the time of hire.
• Work Hours: Full-time hours with potential overtime.
• Career Growth: Opportunities for advancement from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond.
• Work Attire: EPL logo’d shirt provided, with black slacks and no-slip shoes required.

Company & Culture

El Pollo Loco has been a leader in delivering citrus-marinated, fire-grilled chicken for over 35 years. Starting in Los Angeles in 1980, we now operate over 450 restaurants nationwide. We pride ourselves on our products and our people!

The pay range listed is the expected hourly or salary rate, excluding benefits or bonuses, which depend on experience, education, and location.