Shift Leader

Wingstop 2367; River Oaks (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wingstop 2367 is seeking an energetic shift leader to supervise a shift, ensuring food safety, accurate product prep, cleanliness, and adherence to Wingstop standards. The role includes working a cashier or cook position while supervising staff to deliver exceptional guest service.

The candidate will train new team members, manage inventory and store policies, and oversee opening/closing procedures, ensuring cash controls and daily maintenance are completed to support peak hours.

Qualifications

• Supervises crew to ensure food safety and company standards.
• Delivers outstanding guest service.
• Trains new or less experienced crew members.
• Manages inventory and adherence to store policies.
• Maintains cleanliness, sanitation, safety, and staffing standards.

Responsibilities

• Ensure Guest receives outstanding service and maintains a guest-friendly environment.
• Greet and acknowledge every Guest; maintain product knowledge and service standards.
• Train newer crew members in tasks and responsibilities.
• Follow inventory control standards and store procedures.
• Ensure cleanliness, sanitation, safety, and staffing standards are met during shifts.
• Open and/or close the restaurant and meet required work hours.
• Motivate and manage the crew; oversee packaging orders per Wingstop standards.
• Assist other positions when necessary and keep kitchen/dining area clean.
• Ensure all crew are health-safety conscious and resolve customer issues promptly.
• Close the store with equipment accounted for and proper cleaning procedures.

Job description

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

Duties and Responsibilities:

• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours.

Compensation: To be discussed