Shift Leader

Wingstop 34; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Wingstop 34 in Dallas, Texas, is seeking excellent shift leaders to supervise operations, ensuring food safety and cleanliness while providing exceptional customer service. Responsibilities include training new crew members, managing shift operations, and resolving customer issues efficiently. This role also includes cashier or cook positions as needed. Compensation details will be discussed during the interview process.

Qualifications

• Exceptional customer service skills are required.
• Ability to train and supervise less experienced team members.
• Knowledge of food safety and cleanliness standards.

Responsibilities

• Supervise shift operations to maintain food safety and cleanliness.
• Train newer crew members on their tasks and responsibilities.
• Ensure outstanding service and resolve customer issues efficiently.
• Maintain inventory control and uphold store policies.

Skills

Customer service

Leadership

Inventory control

Food safety knowledge

Job description

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

Duties and Responsibilities:

• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Cash is controlled and maintained, any voids or refunds are accounted for.
• Daily and weekly cleaning task are being met.
• Orders quote times are being met and adjusted for peak business hours.

Compensation: To be discussed