Shift Leader

Wingstop 2367; Duncanville (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Wingstop 2367 in Duncanville, Texas is seeking Shift Leaders to supervise shifts and maintain food safety, cleanliness, and product preparation standards. Responsibilities include training new staff, managing crew, ensuring customer satisfaction, and maintaining store policies. Candidates should have excellent customer service skills and the ability to motivate a team. Compensation will be discussed during the interview.

Qualifications

• Exceptional customer service skills.
• Ability to train and motivate crew members.
• Strong knowledge of food safety and cleanliness standards.

Responsibilities

• Ensure outstanding service and a Guest-friendly environment.
• Train newer crew members in their tasks.
• Maintain cleanliness and safety standards.
• Manage and motivate crew members.
• Assemble orders according to Wingstop standards.
• Resolve customer issues efficiently.

Job description

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

Duties and Responsibilities:

• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Cash is controlled and maintained, any voids or refunds are accounted for.
• Daily and weekly cleaning task are being met.
• Orders quote times are being met and adjusted for peak business hours.

Compensation: To be discussed