Wingstop Shift Lead - Apply Today!

San Antonio Wings LLC; Raymore (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

San Antonio Wings LLC in Raymore, MO is seeking a Shift Leader to guide daily restaurant operations during assigned shifts and support management. You will role-model excellence in customer service, food quality, cleanliness, food safety, and team performance, while coaching staff and resolving guest concerns.

The position offers a path to future restaurant supervisory roles through hands-on leadership, training, and growth opportunities within the company.

Qualifications

• High school diploma or equivalent.
• Experience in restaurant, retail, or customer service.
• Leadership, trainer, or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Basic math and cash-handling skills.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to stand for extended periods.

Responsibilities

• Lead daily restaurant operations during assigned shifts.
• Serve as person in charge during the shift and support management.
• Ensure excellent customer service, food quality, cleanliness, and food safety.
• Coach team members and resolve guest concerns.
• Maintain a positive, high-energy work environment.
• Complete opening, mid-shift, and closing procedures.
• Monitor labor, scheduling, inventory, and waste control.
• Communicate operational needs to management.
• Assist with onboarding and training new team members.
• Support sales-building initiatives.

Skills

Communication skills

Interpersonal skills

Cash handling

Flexible schedule

Stamina

Leadership potential

Education

High school diploma or equivalent

Tools

POS systems

Inventory procedures

Job description

The Shift Leader is responsible for leading daily restaurant operations during assigned shifts while supporting the General Manager and Assistant Manager in achieving operational goals. This role serves as the person in charge during their shift, ensuring excellent customer service, food quality, cleanliness, food safety, and team member performance. The Shift Leader leads by example, coaches team members, resolves guest concerns, and helps maintain a positive, high-energy work environment. This position is ideal for team members looking to grow their leadership skills and advance within the organization.

Minimum Qualifications

• High school diploma or equivalent.
• Previous restaurant, retail, or customer service experience.
• Prior leadership, trainer, crew chief, shift lead, or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Basic math and cash-handling skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for extended periods and perform physical job duties.

Preferred Qualifications

• Experience with Wingstop or similar restaurant brands.
• Food Safety Certification (ServSafe or equivalent).
• Experience coaching or training team members.
• Familiarity with POS systems and inventory procedures.
• Lead restaurant operations during assigned shifts.
• Ensure all guests receive exceptional service and a positive dining experience.
• Coach, motivate, and support team members to meet performance expectations.
• Assist with onboarding and training new team members.
• Monitor food quality, portioning, speed of service, and product presentation.
• Ensure compliance with food safety, sanitation, and company standards.
• Complete opening, mid-shift, and closing procedures as assigned.
• Assist with cash management and register accountability.
• Monitor labor and staffing needs throughout the shift.
• Assist with inventory counts, product rotation, and waste control.
• Address and resolve guest concerns in a professional manner.
• Maintain restaurant cleanliness inside and outside the facility.
• Communicate operational needs and concerns to restaurant management.
• Support sales-building initiatives and restaurant performance goals.
• Perform additional duties as assigned by management.

This position serves as a development role for future Restaurant Supervisors and General Managers. Team members who demonstrate strong leadership, operational knowledge, and consistent performance may be considered for advancement opportunities within the company.