Shift Leader

Wegmans; Princeton (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

Wegmans seeks entry-level leaders to coordinate and manage customer service activities in a dynamic store environment. Applicants will lead a team, ensure operational efficiency, and provide exceptional service while enjoying competitive pay and substantial benefits. Ideal candidates should have prior customer service experience and thrive in fast-paced settings.

Benefits

Paid time off (PTO)

Premium pay for overtime, Sundays, and holidays

Affordable healthcare coverage

Retirement plans with profit-sharing and 401(k) match

Educational scholarships

Wellness programs

Exclusive discounts on various products and services

Qualifications

• Customer service experience required.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer skills.

Responsibilities

• Manage store operations independently during daytime and nighttime hours.
• Lead and develop a team of customer service employees.
• Provide excellent customer service to all customers and employees.

Skills

Customer service experience

Multitasking

Computer proficiency

Job description

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will include coordinating and troubleshooting daily activities of our customer service employees, as well as participating in store management duties and projects. Through these responsibilities, you will gain a deep understanding of our values, business measures, and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.

You will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to succeed. If you love working in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

1. Manage store operations independently during daytime and nighttime hours, acting as a key leader and liaison among teams and departments; responsible for opening and/or closing the store with a varied weekly schedule.
2. Partner with department management to prioritize and delegate tasks, ensuring efficient front-end and checkout operations, monitoring store traffic, managing checkout lanes, and reducing customer wait times.
3. Manage the performance of customer service employees, providing resources, training, feedback, and development opportunities.
4. Provide excellent customer service to customers and employees, championing our values and standards throughout the store.
5. Respond quickly to operational challenges, partnering with store leadership for problem-solving.
6. Lead or participate in special projects and initiatives to foster teamwork and enhance company culture.

Required Qualifications

• Customer service experience, preferably in food service, grocery, or retail.
• Ability to multitask and handle interruptions in a fast-paced environment.
• Proficiency in computer skills.

Preferred Qualifications

• Experience leading a team.
• Ability to learn quickly and adapt to new situations and topics.

At Wegmans, we prioritize our people’s needs by offering competitive pay, benefits, and perks, including premium pay for overtime, Sundays, and holidays, comprehensive healthcare, wellness programs, paid time off, flexible scheduling, and more.

Benefits include:

1. Paid time off (PTO)
2. Premium pay for overtime, Sundays, and holidays
3. Affordable healthcare coverage
4. Retirement plans with profit-sharing and 401(k) match
5. Educational scholarships
6. Wellness programs supporting emotional, physical, and financial health
7. Exclusive discounts on various products and services

***Eligibility requirements apply; offerings may vary by location and position.

Wegmans has been recognized for 25 consecutive years on FORTUNE magazine’s list of the 100 Best Companies to Work For. Join our family-owned, mission-driven company that values caring, respect, empowerment, and community involvement. We offer a supportive environment, leadership that cares, and opportunities for growth.