Shift Leader

Jersey Mike's Subs; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the sub sandwich market is seeking a Shift Leader to join their dynamic team. This role involves supporting management, coaching staff, and ensuring high-quality food and service. The ideal candidate is energetic, team-oriented, and committed to providing an exceptional customer experience. With a focus on community and personal development, this position offers a unique opportunity to grow within a supportive environment. If you're ready to lead by example and make a positive impact, this is the perfect role for you!

Qualifications

• High school diploma or equivalent required.
• Preferred 1 year of QSR experience.

Responsibilities

• Support management in running the location effectively.
• Coach staff to deliver exceptional customer service.
• Maintain cleanliness and proper sanitation practices.

Skills

Customer Service

Team Leadership

Food Quality Control

Communication

Cash Handling

Multitasking

Education

High School Diploma or Equivalent

Tools

Slicer

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs.

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to everyone who comes through our door. Our culture is one of "giving" and supporting our local communities so that all can be uplifted together.

"Jersey Mike's - A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, eager to learn, team players who take pride in what they do and who they are. At the end of the day, they focus on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

1. Coaching the staff to deliver amazing customer service;
2. Producing high-quality food;
3. Delivering the Jersey Mike's experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency.

A Shift Leader is expected to:

1. Move or transport up to 50 lbs without assistance unless a medical notation is made, with accommodations under the Americans with Disabilities Act or a temporary doctor's note;
2. Work 38-40 hours per week;
3. Have reliable transportation;
4. Communicate with the GM/AGM/DM regarding any issues;
5. Lead by example in quality of food, customer interaction, and appearance, including wearing a clean, fitted, and pressed uniform daily.

Additional responsibilities include:

1. Create food consistent with Jersey Mikes' high standards;
2. Maintain a noticeably cleaner restaurant than others;
3. Work in a fast-paced, team-driven atmosphere;
4. Multitask and work with a sense of urgency;
5. Interface with customers to provide an exceptional experience;
6. Understand and demonstrate accountability and integrity;
7. Key Holder responsibilities;
8. Perform all tasks related to opening and closing the store;
9. Know how to bake bread and perform all prep work;
10. Manage and lead a crew of 2 to 5 people;
11. Proficient in slicing.

Qualifications for the job include:

1. High school diploma or equivalent;
2. Preferred 1 year of QSR experience;
3. Must be 18 years or older to operate the slicer;
4. Serve Safe Certification - Food Handler;
5. Reliable transportation.