Shift Leader

El Pollo Loco; Pomona (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that has been a leader in the restaurant industry for over 35 years! This role offers the chance to develop your career while leading a dynamic team and ensuring exceptional customer service. With a focus on training and mentorship, you'll be equipped to manage operations and contribute to the success of a thriving restaurant. If you have a passion for food and a desire to grow, this opportunity is perfect for you!

Benefits

Medical, Dental, and Vision Insurance

401(K) Plan with match

Flexible Spending Accounts

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be certified on all EPL SPECS positions or have 1+ years of supervisory experience.
• Must pass the EPL Food Safety Audit class upon hire.

Responsibilities

• Oversee crew members in the absence of management.
• Train crew members on policies and ensure compliance with safety standards.
• Create a superior guest experience.

Skills

Customer Service Skills

Basic Math Skills

Communication Skills

Computer Skills

Education

High School Diploma or GED

Job description

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well, here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy, and strong customer service skills. We’ll provide you with an awesome training program, great mentors, and an exceptional team to help you launch your career. The rest is up to you!

What’s in it for you!

We offer eligible employees the following benefits and perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability insurance
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

Responsibilities:

• Provide oversight to crew members in the absence of the General Manager or Assistant Manager.
• Coach, direct, recognize outstanding behavior, and establish priorities for crew members during their shift.
• Train crewmembers on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards.
• Open and/or close the restaurant.
• Create and ensure a superior guest experience.
• Contribute to the achievement of cost and profit goals.

Requirements:

• Experience: Must be an EPL crewmember certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience.
• Education: High school diploma or GED preferred. Must pass the EPL Food Safety Audit (FSA) class upon hire.
• Communication: Excellent written and verbal English skills; second language a plus.
• Competencies: Basic math and computer skills, strong customer service skills.
• Food Handler Card: Must have or obtain a Serve Safe Certificate at the time of hire.
• Work Hours: Full-time hours, with some overtime expected.
• Career Advancement: Opportunities to develop from Shift Leader to Assistant Manager, General Manager, Area Leader, and beyond.
• Work Attire: EPL logo’d shirt provided, black slacks, and no-slip shoes required.

Company & Culture

For over 35 years, El Pollo Loco has dominated the market with its citrus-marinated, fire-grilled chicken. Starting in 1980 in Los Angeles, we now operate over 450 restaurants and continue to grow! From our products to our people, we’re truly amazing!

The pay range listed is the hourly or salary rate expected for this position. It does not include benefits or bonuses, which may vary based on eligibility, experience, education, and location.