Shift Leader

Insomniacookies; Pittsburgh (Allegheny County); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Daily pay-on-demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

Insomniacookies in Pittsburgh is looking for a Shift Leader to provide stellar customer service and oversee bakery operations.

As a Shift Leader, you'll support team training, ensure service quality, and maintain a fun, clean environment. Ideal candidates should have a year of customer service experience and possess leadership skills. Perks include daily pay-on-demand, paid vacation, and employee discounts.

Qualifications

• Must have at least 1 year of customer service experience.
• Must be 18 years or older.
• Must be legaly eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during your shift.
• Prioritize and delegate tasks to the cookie crew team.
• Ensure a safe and clean working environment.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management skills

Leadership abilities

Physical ability to lift 40 lbs

Job description

Shift Leader

Location: 115 Meyran Ave, Pittsburgh PA 15213

Perks

• Pay Rate: $15.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills & Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed