Shift Leader

Insomnia Cookies

Philadelphia (Philadelphia County)

On-site

USD 23,763 - 27,552

Full time

14 days+

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Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Pet insurance

Employee discount and FREE cookies

Job summary

A well-known cookie bakery in Philadelphia seeks a Shift Leader to oversee operations, manage staff, and ensure high-quality customer service. Responsibilities include directing daily operations, maintaining store standards, and leading a team in a fun environment. Candidates should have experience in customer service and be ready to motivate others. This role offers flexible hours and the chance to grow within a dynamic company.

Qualifications

At least 1 year of working experience in a customer service focused role.
Legally eligible to work in the United States.
Must be 18 years or older to be employed.

Responsibilities

Provide incredible customer service and quality products.
Support store leadership by maintaining operations during your shift.
Provide a safe, clean, working environment.

Skills

Customer service focus

Point of Sales systems experience

Outstanding communication skills

Time management

Ability to motivate others

Job description

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As a Shift Leader at our Temple University store located at 1394 Cecil B Moore Avenue, Philadelphia PA 19122, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

Flexible part-time work schedules
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

At least 1 year of working experience in a customer service focused role
Point of Sales systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level