Shift Leader

Dunkin' Donuts; Perry Hall (MD); Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Dunkin' Donuts is seeking Shift Leaders to join our team in Perry Hall, MD. You will help manage daily shifts, coach crew members, and ensure guests have a fantastic experience, while meeting brand standards and safety requirements.

You will lead by example, train new staff, and support operational excellence, cash handling, and promotional initiatives during your shift.

Qualifikationen

• High school diploma or equivalent preferred.
• Experience in restaurant or retail supervisory role preferred.
• Strong communication and leadership abilities.
• Basic math and writing skills; computer skills.

Aufgaben

• Support daily operations and supervise crew during shifts.
• Coach team members and provide ongoing training to new hires.
• Communicate shift priorities, goals, and results to the team.
• Ensure brand standards, safety, and sanitation procedures are followed.

Kenntnisse

Communication skills

Leadership

Customer service

Supervisory experience

Problem solving

Ausbildung

High school diploma or equivalent

Tools

POS familiarity

Basic computer skills

Jobbeschreibung

We are looking for Shift Leaders to join the {{brand_name}} team!

Shift Leaders play a key role in supporting daily operations, coaching team members, and delivering an excellent guest experience. They set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time.

Responsibilities

Team Leadership

• Support a respectful, positive team environment
• Communicate shift priorities, goals, and results with the team
• Help train new team members and provide ongoing coaching
• Motivate and guide crew members to perform at their best

Operational Excellence

• Create and maintain a guest-first culture
• Resolve guest issues quickly and professionally
• Ensure brand standards, systems, and procedures are followed
• Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices

Profitability & Results

• Support sales goals and help drive results
• Execute operational standards and promotional initiatives
• Manage cash handling accurately during your shift
• Ensure products are prepared and served according to standards

Skills and Qualifications

• Previous restaurant, retail, or supervisory experience preferred
• Strong communication and leadership skills
• Basic math, writing, and computer skills
• At least 18 years of age (where applicable)
• High school diploma or equivalent preferred

Competencies

Focus on Guests

• Exceeds guest expectations with urgency and care
• Seeks ways to improve the guest experience
• Resolves concerns using recommended guest recovery practices

Passion for Results

• Sets and maintains high standards for self and others
• Consistently meets or exceeds goals
• Contributes to overall team performance

Problem Solving & Decision Making

• Identifies issues and works to resolve them quickly
• Uses available information to make sound decisions