Restaurant Shift Leader

Ontario Trillium Foundation; Pensacola (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Growth opportunities

Benefits package

Job summary

Ontario Trillium Foundation in Pensacola, FL seeks Shift Leaders to guide a restaurant team toward delivering exceptional guest experiences in a clean, safe environment. You will communicate expectations, coach staff, and help ensure brand standards and service goals are met.

Responsibilities include maintaining staffing, product readiness, safety compliance, and supporting profitability through cost control and promotions.

Qualifications

• Fluent reading and writing in English.
• Basic computer skills required.
• Strong math and financial management abilities.
• At least 1 year restaurant or retail experience.
• 1 year supervisory experience preferred.
• Food Safety training or certification preferred.

Responsibilities

• Communicate job expectations and shift responsibilities to employees.
• Hold team members accountable for performance accurately and respectfully.
• Support the development of team members.
• Create and maintain a guest-focused culture.
• Ensure Brand standards, recipes, and systems are executed as directed.
• Ensure shift is staffed and meets guest service goals.
• Ensure shift has adequate product for use and prepared as directed.
• Develop action plans to maintain a safe, secure, and healthy environment.
• Drive system improvements and profitability.
• Control costs while supporting service and sales goals.
• Manage in-restaurant cash handling and banking procedures to standard.
• Assist in executing promotions with team training and sampling.

Skills

English proficiency

Basic computer skills

Math & financial management

Restaurant/retail experience

Supervisory experience

Food safety certified

Job description

Shift Leaders are a critical in creating a respectful and positive environment and to our day to day operations. They are responsible for organizing and managing the team as they prepare for and deliver an exceptional guest experience in a clean and safe restaurant. Shift Leaders must effectively communicate with the management team to ensure our sales, labor, and profitability goals are met.

Responsibilities Include

Team Environment

• Communicate job expectations and shift responsibilities to employees
• Hold team members accountable for performance accurately and respectfully
• Support the development of team members

Operational Excellence

• Create and maintain a guest focused culture
• Ensure Brand standards, recipes, and systems are executed
• Ensure shift is staffed and meets guest service goals
• Ensure shift has adequate product for use and prepared as directed
• Action plans to ensure a safe, secure, and healthy environment
• Action plans to drive system improvements

Profitability

• Control costs while also driving service and sales goals
• Manage in-restaurant cash and banking procedures to standard
• Execute promotions with team training and sampling

Skills / Qualifications:

• Fluent reading and writing in English
• Basic computer skills
• Math and financial management
• 1 year restaurant or retail experience
• 1 year supervisory experience (preferred)
• Food Safety trained (certified preferred)

Competencies:

• Guest Focus
• Passion for Results
• Problem Solving and Decision Making
• Building Effective Teams
• Interpersonal Relationships and Influence

Compensation and Benefits:

• Competitive pay
• Flexible schedules
• Growth and development opportunities
• Full time employees are eligible for:Paid time off, Short-term disability, Health, Dental, Vision, and Life Insurance, 401k with employer contribution