Shift Leader

Taco Bell; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the fast-food sector is seeking a dedicated Shift Leader to enhance customer experience and operational efficiency. In this pivotal role, you will drive excellence in service, ensuring that every guest leaves satisfied while upholding the highest standards of food quality and safety. You will be responsible for training and coaching crew members, conducting audits, and managing daily operations in the absence of management. If you thrive in a fast-paced environment and are passionate about leading teams to success, this opportunity is perfect for you. Join a company that values its employees and offers a dynamic work atmosphere!

Qualifications

• Strong focus on customer satisfaction and product quality.
• Ability to conduct food safety audits and manage inventory.

Responsibilities

• Assist management with administrative and operational tasks.
• Ensure fast, accurate service and maintain product quality.

Skills

Customer Service Excellence

Food Safety Audits

Inventory Management

Team Training and Coaching

Education

High School Diploma or Equivalent

Tools

Point of Sale System

Inventory Control Software

Job description

Job Details

Job Location: 041177 - Parkesburg - Parkesburg, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

1. Driving excellence in customer service
2. Maintaining company standards in product and facility specifications
3. Reviewing food handling procedures
4. Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial

Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew employees. Provides "hands-on" training for crew in Learning Zone.

Qualifications