Shift Leader

Taco Bell; Hummelstown (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the fast-food industry, Taco Bell, is looking for a Shift Leader in Hummelstown. The role involves managing operations during shifts, ensuring customer satisfaction, and mentoring crew members. This position emphasizes excellence in service and adherence to quality standards, alongside financial responsibilities.

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct daily inventory and ensure the restaurant is ready for operations.
• Provide ongoing coaching and feedback for crew employees.

Job description

Job Details

Job Location: 040064 - Hummelstown - Hummelstown, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in Learning Zone.

Qualifications