Shift Leader

Dunkin' Donuts; North Versailles (Allegheny County); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Dunkin' Donuts is seeking a Shift Leader to drive store operations and lead the team on shift. You will ensure customers receive the CARE level of service and maintain the quality of our products, including our famous coffee offerings.

This role emphasizes team leadership, deployment, and achieving drive-thru performance goals. As the next step in leadership, you will support the General Manager, mentor teammates, and help the store meet its performance targets while growing your management

Responsibilities

• Shift Leaders are decision makers shaping store operations and how the shift runs.
• Ensure every customer receives the CARE (Customers Are Really Everything) level of service.
• Focus on fast, friendly, and energetic service while maintaining quality control of products.
• Lead crew deployment, drive-thru performance, set goals, communicate results and maintain the red book execution.

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.